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Support

Contents

“This article contains information on common technical issues players experience when they try to download, install, or run Brawl Busters. Many players are able to resolve their technical issues on their own by following the instructions provided here. It also contains information Brawl Busters Account registration and linking your account to your My Level Up Account”

 

New Registration

You can register a Brawl Busters account in various ways. You can create using the Facebook Registration, the 2-in-1 Registration (Brawl Busters and My Level Up registration in 1 process), and using your existing My Level Up Account.

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Facebook Registration

To register an account that is connected to your Facebook account, follow the steps below.

  1. Go to http://www.brawlbusters.ph/main/account-registration/asdad
  2. Click Connect with Facebook Button to connect your Brawl Busters Account to your Facebook Account
  3. Click Play Game Button to allow the application.
  4. Enter your chosen username and password (for your newly created account). Notice that the your email for this account is your registered email on your Facebook Account.
  5. After the registration, you can invite your friends by providing their e-mail address. Click submit after providing the e-mail address.
  6. Congratulations you now have a Brawl Busters Account.

Then, link your created account to your My Level Up Account. Click here to know the steps on linking your game account to your My Level Up Account.

 

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New Brawl Busters and My Level Up (2-in-1) Registration

  1. Go to https://my.levelupgames.ph/ and click the REGISTER button.
  2. Choose Brawl Busters and provide the necessary details (desired username, password, etc.) and click CREATE button.
  3. Congratulations! You now have a Brawl Busters account and a My Level Up Account. Go to your registered e-mail address to validate your registration.

 

 

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Account creation using an existing My Level Up Account

  1. Go to https://my.levelupgames.ph/ ang log in your My Level Up Account.
  2. Click Create Game Account button.
  3. Choose Brawl Busters from the drop down box and provide your desired username and password.
  4. Congratulations! You have successfully created a Brawl Busters account.

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Linking Brawl Busters account to your My Level Up Account

Linking your Brawl Busters account to your My Level Up Account is very important. This way, you can secure your account. Below are the steps on linking your game account to your My Level Up Account.

  1. Go to https://my.levelupgames.ph and log in your My Level Up Account.
  2. Click Link Game Accounts button.
  3. Choose Brawl Busters and provide the username and password of the account that you wish to link in you My Level Up Account.
  4. Congratulations, you have successfully linked your Brawl Busters account.

You don’t have a My Level Up Account yet? Go to https://my.levelupgames.ph/Register/Register.aspx to register.

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Installation Support

System Requirements

Installation

The steps below are resolutions to installation issues with Brawl Busters.

 

Install From an Administrator Account

Be sure you are logged on an administrator account in Windows when installing the game. If the game is not installed on an administrator account, computer permissions can prevent the installation from completing.

To find out which user accounts are marked as Administrator accounts, follow these instructions:

Click Start > Control Panel and look for an icon called User Accounts.  Double-click the icon and it will bring up a list of users on your computer.  Find the user account that matches your user name and have a look in the group column; it may say administrator, power user, or user.  If it says “administrator” then you should be able to install Brawl Busters.

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Run the Brawl Busters Installer in Administrator Mode (Windows Vista, 7)

You must be logged onto an administrator account on your computer to properly install or download the game.

Please ensure that you are logged in to an administrator account on your computer. Many of the installation, patching, networking, and start-up errors related to our games occur when the game is not being run in administrator mode.

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Windows Vista and 7

Follow these steps to ensure your program permissions are always elevated to administrator levels:

 

  1. Right-click the Brawl Busters installer icon and choose the Properties option.
  2. Select the Compatibility tab from the window that appears.
  3. Push the Change settings for all users button at the bottom of the new options.
  4. Under Privilege Level, check the box to run this program as administrator.
  5. Once finished setting your options, click Apply to accept the changes.

 

Follow these steps to elevate your program permissions to administrator levels one time only:

 

  1. Right-click the program icon you use to launch the game and choose the Properties option.
  2. Select Run as administrator.

 

If the above solutions do not help, submit a ticket at http://support.levelupgames.ph and include the full text or screenshots of any error messages you are receiving. Attach your system files to the ticket with a detailed description of the problem you are experiencing, when it happens, and the steps you have tried so far to resolve the issue.

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Check Your Brawl Busters DVD for Damage

Examine the underside of your game DVD for any smudges, scratches, or cracks that might be preventing your computer from properly reading the disc.  If your disc is too damaged to work, you can download the game instead. If you bought it from Mini-stop, you can ask for a replacement for the DVD only. Don’t forget to bring your receipt with you.

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Download Latest Brawl Busters Client

Most of the time, the fastest and easiest solution to game error such as “Black Screen”, “Loading error”, and others is to download the latest Brawl Busters installer.

Errors in the game usually happens due to corrupted files during patching or updating the client. You can always find the latest Brawl Busters installers here.

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Gameguard Error

If you encounter problems with Gameguard, here’s what you can do:

  • Go to the Gameguard folder inside your Brawl Busters installation. It is usually located at “C:\Program Files (x86)\BrawlBusters(LU_PH)\bin\GameGuard”
  • Send the .erl files to BrawlBusters@levelupgames.ph – here’s a screenshot of where the erl files would be:
  • Remove/delete the GameGuard folder. You can find it at “C:\Program Files (x86)\BrawlBusters(LU_PH)\bin”

After removing the GameGuard folder, run the game again and let it patch.

It is important that you send the .erl files to brawlbusters@levelupgames.ph so we can coordinate with INCA on fixing such issues.

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Update Your Video Card Driver

The common error to any game usually was caused by outdated video cards or video card drivers. Be sure that you have the latest driver for your video card. You can always check and download the latest video card drivers in the following:

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Fix Hard Drive Errors and Fragmentation

A few bad sectors on your hard drive or a high amount of data fragmentation can result in installation issues.

It’s good practice to run ScanDisk and Disk Defragmenter regularly to keep system file management at peak performance. Before running these, make sure you have closed all background applications as they may cause ScanDisk & Defrag to not function properly.

Warning:  Do not defrag a Solid State Drive (SSD)

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ScanDisk

Windows XP

  1. Double-click My Computer
  2. Right-click the hard disk drive you wish to scan
  3. Click Properties
  4. Click the Tools tab
  5. Under Error-checking, click Check Now
  6. Select the Scan for and attempt recovery of bad sectors check box and the Automatically fix file system errors box
  7. Click Yes to schedule after the restart
  8. Restart your computer for the scan to run

 

Windows Vista/7

  1. Click the Start button
  2. Click Computer
  3. Right-click the hard disk drive that you wish to check (this will commonly be C:\)
  4. Click Properties
  5. Click the Tools tab
  6. Under Error-checking, click Check Now
  7. Under Check disk options, select Scan for and attempt recovery of bad sectors box and Automatically fix file system errors box
  8. Select Yes to schedule after restart
  9. Restart your computer

 

Defrag

Note: Do not perform disk defragmentation (defrag) on Solid State Drives (SSD) as it may cause permanent damage to the drive. If you are unsure what type of disk drive you have, consult your PC manufacturer.

 

Windows XP

  1. Double-click My Computer and select the local disk you want to check
  2. Click on the File menu
  3. Click Properties
  4. Click the Tools tab
  5. Click Defragment Now
  6. Select the volume to defragment
  7. Click Defragment

 

Windows Vista/7

  1. Click Start
  2. 2.  Select Computer
  3. Right click on the Hard disk that you wish to check.
  4. Select Properties from the pop-up menu
  5. Click the Tools tab
  6. Under Defragmentation, click Defragment Now
  7. Select volume to defragment
  8. Click Defragment

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System File Checker

Run the System File Checker to scan for damaged or missing files in Windows.

Note: This command may require access to the Windows installation source files.

 

Windows Vista/7

You will first need to open an elevated command prompt window.

  • Click Start.
  • Select All Programs.
  • Under Accessories, right-click Command Prompt.
  • Click Run as Administrator.
  • If you are prompted for an administrator password or for a confirmation, type the password or click Allow.
  • In the Command box, type sfc /scannow
  • Follow the prompts to check the integrity of your files.

 

Windows XP

  • Click Start.
  • Go to Run.
  • In the run box, type sfc /scannow.
  • Follow the prompts to check the integrity of your files.

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Run a Virus Scan

Antivirus software scans a computer’s memory and storage to identify and eliminate viruses.

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Tried Everything Here?

If the above solutions do not help, open a support ticket at http://support.levelupgames.ph.

 

  • Include to the ticket along all the steps you tried to resolve the issue.
  • The exact text of any error message you’re seeing, preferably in text form. These contain a lot of useful information that we need. If that is not possible or you can’t copy the error, try to take a screenshot of it.
  • Where in the download or patch process the error occurs.
  • Any other information that may help us troubleshoot the problem.

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